Holiday Inn Express & Suites Rochester Webster Received IHG’s Torchbearer Award

The Holiday Inn Express & Suites Rochester Webster received the Torchbearer Award, InterContinental Hotel Groups’ most prestigious award. There are over 2,500 Holiday Inn Express hotels worldwide and only 83 of those properties were honored with this award for the 12-month period is 2016.

IHG’s Torchbearer Award is presented to hotels that achieved an overall Guest Love Score, the brand’s measurement for guest satisfaction, of 90% of higher for a 12 month period. In order to be in the running for this award, a property must also pass all QA inspections, be compliant with brand standards and be up-to-date on any team member training modules. This award is the company’s symbol of top excellence.

“The Torchbearer Award is given to hotels that have achieved the highest level of excellence in all aspects of operation from quality to customer satisfaction” says Kirk Kinsell, IHG’s President of the Americas. “Created to honor the best of the best, as measured by our guest, this award is presented to hotels that raise the bar even further. These outstanding hotels carry our torch and represent the highest achievement in quality and service.”

About Holiday Inn Express®

The 104-room, four-story Holiday Inn Express & Suites Webster hotel is situated at State Route 104 and Holt Road, adjacent to the beautiful North Ponds Park. The hotel is within 5 miles to a number of restaurants, shopping, museums and galleries.

Holiday Inn Express & Suites Webster offers several amenities including complimentary pancakes, bacon and eggs, our signature cinnamon rolls, yogurt, bagels and juices at the Express Start Breakfast Bar™, an indoor heated pool, fitness center, and a 24-hours business center. Standard guest rooms feature comfortable double or king-sized beds, a sitting area with a lounge chair, iron and in-room coffee maker. Business travelers will find work desks with ergonomic chairs, free high-speed Internet access and free local phone calls, private voicemail, and complimentary USA Today newspapers.

Holiday Inn Express & Suites Rochester Webster is managed by Buffalo Lodging Associates under a 3rd party management agreement with Webster Hospitality Development, LLC.  As a fully integrated hotel development and management company, Buffalo Lodging provides a variety of services including development, repositioning, operations management, marketing, revenue management and accounting. Visit our group of award winning hotels at

To request more information about Holiday Inn Express & Suites Webster, please call (585) 872-0900 or visit